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Benefits Handbook
** ADV Escalation Process: **
1. Use all proper channels to try to resolve this situation. Including emailing Argus Jira ot@argusdv.atlassian.net. If a resolution is not received please take the next step.
2. Send an email to the market office (Amy and Gemma) on the spreadsheet with the following:
a. Account Number and Name (Only include 1 account per email)
b. Ticket Number you received from Argus Jira ot@argusdv.atlassian.net
c. Associate Name, DSC and RSC
d. Current Issue and Desired Outcome (Make sure to include every item that needs to be resolved; RPM Credit, Compensation, Invoice, Reconciliation, etc.)
Gemma will enter this information into our escalation spreadsheet and have our market escalation person.